Customer Service

Customer Service

At Gorilla Sportswear, our customers are at the heart of everything we do. Our dedicated customer service team is here to ensure your shopping experience is smooth, enjoyable, and hassle-free. Whether you need assistance with an order, have questions about our products, or want to learn more about our policies, we’re just a call or click away.

Our Commitment to You

We’re committed to providing top-notch support and guidance. Our team is available to help you with:

  • Order Assistance: Need help with placing an order, tracking a shipment, or processing a return? We’re here to make it easy.

  • Product Information: Our representatives can provide detailed information on materials, sizing, and product features, helping you make the best choices.

  • Policy Guidance: Unsure about our policies? We can guide you on returns, exchanges, warranties, and more, ensuring you’re fully informed.

How to Reach Us

We offer multiple ways to get in touch for your convenience:

  • Phone: +1 (310) 972-1185 (Available Monday - Friday, 9 AM - 5 PM PST)
  • Email: gorillawear45@gmail.com (We aim to respond within 24 hours on business days)
  • Address: 14032 Doty Avenue, 310, Hawthorne, California 90250, United States

Frequently Asked Questions

  • Q: How do I check the status of my order?
    A: You can track your order status by logging into your account on our website or by using the tracking link sent in your shipment confirmation email.

  • Q: What should I do if my order arrives damaged?
    A: Please contact our customer service team within 48 hours of receiving your order. We’ll arrange for a replacement or provide other options.

  • Q: Can I change my order after placing it?
    A: If your order hasn’t been processed, our team may be able to assist with changes. Contact us as soon as possible for help.

Return & Exchange Assistance

We offer a straightforward return and exchange process to ensure you’re satisfied with every purchase. If you’re not happy with an item, our team will guide you through the steps for returning or exchanging your product.

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Thank you for choosing Gorilla Sportswear—where customer satisfaction is always our priority!