Exchange Policy
1. Eligibility for Exchanges
- Timeframe: Items are eligible for exchange within 30 days of the original purchase date.
- Condition: Products must be unused, in their original packaging, and in the same condition as received.
- Proof of Purchase: A valid receipt or proof of purchase is required to process an exchange.
2. Non-Exchangeable Items
Certain items cannot be exchanged, including:
- Gift cards
- Perishable goods
- Personal care items
3. Exchange Process
- Initiating an Exchange: To request an exchange, please contact us at gorillawear45@gmail.com with your order details and reason for the exchange.
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Shipping Instructions: Upon approval, send the item to:
- 14032 Doty Avenue, 310, Hawthorne, California 90250, United States
- Processing Time: Once we receive and inspect the item, we will process the exchange and ship the replacement product within 5-7 business days.
4. Shipping Costs
- Customer Responsibility: Customers are responsible for shipping costs associated with returning the item for exchange.
- Non-Refundable Shipping Fees: Original shipping fees are non-refundable.
- Replacement Shipping: We will cover the shipping costs for sending the exchanged item back to you.
5. Damaged or Defective Items
If you receive a defective or damaged item, please contact us immediately at gorillawear45@gmail.com. We will arrange for a replacement at no additional cost to you.
6. Contact Us
For any questions or concerns regarding our exchange policy, please contact us at:
- Phone: +1 (310) 972-1185
- Email: gorillawear45@gmail.com
- Address: 14032 Doty Avenue, 310, Hawthorne, California 90250, United States