Return & Refund Policy
1. Returns
-
Eligibility: Items must be returned within 30 days of the purchase date. To be eligible for a return, products must be unused, in their original packaging, and in the same condition as received.
-
Non-Returnable Items: Certain items are exempt from being returned, including:
- Gift cards
- Perishable goods
- Personal care items
2. Refunds
-
Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
-
Late or Missing Refunds: If you haven’t received a refund after 7 business days, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at gorillawear45@gmail.com.
3. Exchanges
-
Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gorillawear45@gmail.com and send your item to:
- 14032 Doty Avenue, 310, Hawthorne, California 90250, United States
4. Shipping Returns
-
Return Address: To return your product, you should mail it to:
- 14032 Doty Avenue, 310, Hawthorne, California 90250, United States
-
Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
-
Shipping Time: Depending on your location, the time it may take for your exchanged product to reach you may vary.
5. Contact Us
- For any questions or concerns regarding our return and refund policy, please contact us at:
- Phone: +1 (310) 972-1185
- Email: gorillawear45@gmail.com
- Address: 14032 Doty Avenue, 310, Hawthorne, California 90250, United States